Contact centre

"Contact centres provide unique business continuity challenges. Redan provides expert consultancy in this complex area."
Mike Mikkelsen

Redan Professional Services

Consultancy

  • The creation and introductions of operational risk and business continuity risk strategies and programmes.
  • Corporate risk analysis.
  • Business continuity management projects and programmes.
  • Corporate Crisis management.
  • Director briefings on operational risk and business continuity.
  • Business continuity management testing, auditing and maintenance programmes.
  • Multimedia Customer Contact Centres.
  • Communications Continuity Management .
  • Multimedia Customer Contact Centres testing, auditing and maintenance programmes.
  • Communications Continuity Management testing, auditing and maintenance programmes.
  • Business Continuity Management Key Performance Indicators.

Training

  • Introduction to Operational Risk and Business Continuity Management.
  • Communications and Business Continuity Management.
  • Multimedia Customer Contact Centres - Introduction to Operational Risk and Business Continuity.
  • Ensuring Operational Risk and Business Continuity Management works for and with you - Company Bespoke.

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Our mission statement

 
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